Havering Care Homes

Havering Care Homes operates two nursing homes (Abbcross and Upminster) across North East London, supported by a shared, multi-site maintenance team.

Project Sponsor: Mike Armstrong, Managing Director

Implementation Lead: Jenny Freeman, Registered Manager (Abbcross)

Havering Care Homes’ maintenance team were juggling:

• Reactive, routine and ad-hoc jobs
• Work spread across two sites and central tasks
• Frequent interruptions and competing priorities
• Limited visibility of workload and progress

Important jobs risked being forgotten, and managers spent too much time chasing updates instead of focusing on residents and safety.

Havering Care Homes introduced Got-This on 17 November 2025 to give the team a simple, visual way to capture, prioritise and complete work.

• Managers log actions immediately during walkarounds
• Tasks are picked up, owned and completed by the team from a single board Planned, reactive and ad-hoc work is all tracked in one place
• Jobs are tagged by location (home) for clarity
• Photos and comments are added to reduce confusion
• Routine tasks are set up once and recur automatically

No paper. No chasing. No guesswork.

Got-This quickly became the team’s single source of truth.

• Faster capture of maintenance issues
• Clearer instructions and fewer misunderstandings
• Better workload balance across the team
• Reduced risk to residents and staff
• Stronger evidence for compliance and safety
• Fewer “has this been done?” conversations
• Full visibility of performance over time

Less admin, better outcomes, and a calmer, more focused maintenance team.

More Than a Tool: A Partnership

Supporting social care providers is at the heart of Got-This.

We’re proud to partner with organisations like Havering Care Homes and actively invest in the sector - including sponsoring the Care Providers Voice North-East London Awards and the Havering Care Homes Association Conference.

Havering Care Homes × Got-This

“Everything is clearer. Everyone knows what’s happening.”

“Before Got-This, maintenance jobs lived in different places — conversations, notebooks, emails. Things could get missed simply because there wasn’t one clear view.”

Mike Armstrong, Managing Director,
Havering Care Homes

Havering Care Homes supports two nursing homes across North East London with a shared maintenance team handling reactive, planned and ad-hoc work. With jobs coming from multiple directions, visibility and prioritisation were constant challenges.

“The biggest difference is the noise reduction. We’re no longer answering ‘has this been done?’ or ‘is this on the list?’ — everyone can see the answer.”

Katie, Maintenance Team Member,
Havering Care Homes

Routine tasks are automated, reactive issues are prioritised quickly, and workload is balanced more effectively across the team.

“Now, if we see something during a walkaround, it’s logged immediately. No delay, no relying on memory. The team can see exactly what needs doing and what’s already in progress.”

Jenny Freeman, Registered Manager,
Abbcross

Since introducing Got-This in November 2025, maintenance requests are captured in real time and picked up directly from a single board. Jobs are tagged by home, clarified with comments and photos, and tracked from start to finish.

“It’s helped us reduce risk, improve compliance evidence, and make better use of the time we have — which ultimately benefits residents and staff.”

Mike Armstrong, Managing Director

Got-This has become Havering Care Homes’ single source of truth for maintenance, giving managers confidence and teams clarity.