1. Agreement to Terms

By accessing or using the Got-This mobile application (“Service,” “App,” or “Got-This”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access the Service.

Got-This is a business productivity platform designed for organizations and teams. The Service is provided by Got-This Limited (“Company,” “we,” “us,” or “our”).

2. Description of Service

Got-This is a team productivity and collaboration platform that enables organizations to:

• Manage tasks and schedules
• Facilitate team communication
• Coordinate frontline workers
• Share updates and information
• Track team activity and progress

The Service is designed for business-to-business use and is not intended for individual consumer use.

3. Eligibility

3.1 Business Use Only

The Service is intended solely for use by businesses, organizations, and their authorized team members. By using the Service, you represent that you are:

• Using the Service on behalf of a business or organization
• Authorized to bind that organization to these Terms
• At least 18 years of age
• Capable of entering into a legally binding agreement

3.2 Geographic Restrictions

The Service is operated from the United Kingdom. We make no representation that the Service is appropriate or available for use in other locations.

4. Account Registration and Access

4.1 Team Setup Process

To use the Service, organizations must:

1. Contact us at sales@got-this.com to request team setup
2. Complete payment through our external payment processor (Stripe)
3. Receive login credentials from us via email
4. Download the mobile application from the Apple App Store or Google Play Store

4.2 Account Credentials

We provide different types of login credentials based on your organization’s needs:

• Administrator credentials: For team managers with full access to add and manage team members
• Team member credentials: For individual workers using personal devices
• Shared device credentials: For multiple workers using shared tablets or kiosks

4.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring that only authorized personnel have access to administrator credentials

4.4 Accurate Information

You agree to provide accurate, current, and complete information during the setup process and to update such information to keep it accurate, current, and complete.

5. Pricing and Payment

5.1 Subscription Fees

Current pricing is:

• £99 per month for a single team workspace
• £240 per month for up to 3 team workspaces
• Custom pricing available for larger team setups

All fees are exclusive of applicable taxes unless otherwise stated.

5.2 Payment Processing

• All payments are processed through Stripe, our third-party payment processor
• Payment occurs entirely outside the mobile application
• You agree to pay all fees associated with your subscription
• Fees are charged monthly in advance

5.3 Refund Policy

Fees are non-refundable except as required by law or as explicitly stated in these Terms. We do not provide refunds or credits for partial months of service.

5.4 Price Changes

We reserve the right to change our pricing with 30 days’ notice. Price changes will not affect your current billing cycle but will apply to subsequent billing periods.

5.5 Late Payment

If payment fails, we may suspend or terminate your access to the Service until payment is received. You remain responsible for all fees incurred during any suspension period.

6. Use of Service

6.1 Permitted Use

You may use the Service only for lawful business purposes and in accordance with these Terms. You agree to use the Service only for:

• Managing your organization’s tasks and workflows
• Facilitating communication among your team members
• Coordinating work activities
• Sharing work-related information and updates

6.2 Prohibited Conduct

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Upload or transmit viruses, malware, or malicious code
• Attempt to gain unauthorized access to the Service or other accounts
• Interfere with or disrupt the Service or servers
• Use the Service to harass, abuse, or harm others
• Impersonate any person or entity
• Collect or store personal data about other users without permission
• Use the Service for any unlawful or fraudulent purpose
• Reverse engineer, decompile, or disassemble the Service
• Remove or alter any copyright, trademark, or proprietary notices
• Resell, sublicense, or distribute the Service to third parties
• Use automated systems (bots, scrapers) to access the Service
• Upload illegal, obscene, defamatory, or inappropriate content

6.3 Content Standards

All content you create, upload, or share through the Service must:

• Be accurate and not misleading
• Comply with applicable laws and regulations
• Respect the rights and dignity of others
• Be appropriate for a workplace environment

7. User Content

7.1 Your Content

You retain all rights to the content you create, upload, or share through the Service (“User Content”), including:

• Task descriptions and assignments
• Messages and communications
• Photos and attachments
• Comments and updates

7.2 License to Us

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to:

• Store, process, and display your User Content
• Provide the Service to you and your team members
• Make backup copies for disaster recovery
• Comply with legal obligations

This license terminates when you delete your User Content or terminate your account, except for backup copies retained for legal or operational purposes.

7.3 Responsibility for User Content

You are solely responsible for your User Content. We do not:

• Endorse any User Content
• Guarantee the accuracy of User Content
• Have any obligation to monitor User Content
• Have any liability for User Content

7.4 Prohibited Content

You may not upload or share content that:

• Is illegal, harmful, or offensive
• Infringes intellectual property rights
• Contains viruses or malicious code
• Violates privacy or confidentiality
• Contains sensitive personal data without proper safeguards

7.5 Content Removal

We reserve the right to remove or disable access to any User Content that:

• Violates these Terms
• Infringes third-party rights
• Is harmful or offensive
• Poses a security risk
• Is required to be removed by law

8. Intellectual Property Rights

8.1 Our Ownership

The Service, including all software, designs, text, graphics, logos, and other content (excluding User Content), is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Service for your internal business purposes
• Download and use the mobile application on authorized devices

This license does not include any right to:

• Modify, copy, or create derivative works
• Distribute, sell, or sublicense the Service
• Reverse engineer or decompile the software
• Remove proprietary notices

8.3 Trademarks

“Got-This” and our logo are trademarks owned by us. You may not use our trademarks without our prior written permission.

8.4 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you grant us an unrestricted, perpetual license to use such feedback for any purpose without compensation to you.

9. Data Privacy and Security

9.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our Privacy Policy.

9.2 Data Processing

We process data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

9.3 Data Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9.4 Data Location

Your data is stored on servers located in secure data centers. We may use third-party service providers who store data in various locations.

9.5 Data Retention

We retain your data for as long as your account is active and as needed to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

9.6 Your Responsibilities

You are responsible for:

• Ensuring you have the right to upload and share data through the Service
• Complying with data protection laws applicable to your use
• Obtaining necessary consents from team members
• Protecting sensitive or confidential information

10. Third-Party Services

10.1 Third-Party Integration

The Service uses third-party services including:

• Stripe: For payment processing
• Firebase: For database and authentication
• Google Cloud Storage: For file storage
• Apple App Store / Google Play Store: For app distribution

Your use of these third-party services is subject to their respective terms and privacy policies.

10.2 Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for:

• The content of third-party sites
• The privacy practices of third parties
• Any transactions with third parties

10.3 No Endorsement

We do not endorse any third-party products, services, or content that may be accessed through the Service.

11. Disclaimers and Limitations of Liability

11.1 “AS IS” Disclaimer

11.2 No Guarantee

We do not warrant that:

• The Service will meet your requirements
• The Service will be available at all times
• Errors will be corrected
• The Service is free from harmful components

11.3 Limitation of Liability

11.4 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11.5 Your Responsibility

You are responsible for:

• Any decisions made based on information in the Service
• Backing up your important data
• Implementing your own disaster recovery procedures
• Complying with applicable laws and regulations

12. Indemnification

You agree to indemnify, defend, and hold harmless Got-This, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your User Content
• Your violation of any applicable laws or regulations

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

13. Term and Termination

13.1 Term

These Terms remain in effect while you use the Service.

13.2 Termination by You

You may terminate your account at any time by:

• Contacting us at sales@got-this.com
• Providing written notice of termination

You remain responsible for all fees incurred up to the termination date.

13.3 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You breach these Terms
• You fail to pay fees when due
• Your use poses a security risk
• We are required to do so by law
• We discontinue the Service

13.4 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• We may delete your account and User Content
• You must cease all use of the Service
• You remain liable for all fees incurred before termination
• Provisions that should survive termination will continue to apply

13.5 Data Export

Before termination, you are responsible for exporting any User Content you wish to retain. We are not obligated to provide access to your data after termination.

13.6 No Refunds

Termination does not entitle you to a refund of any prepaid fees unless required by law.

14. Modifications to Service and Terms

14.1 Service Changes

We reserve the right to:

• Modify or discontinue the Service at any time
• Add or remove features
• Change pricing (with 30 days’ notice)
• Update technical requirements

We will make reasonable efforts to notify you of material changes.

14.2 Terms Changes

We may update these Terms from time to time. Changes will be effective when posted with a new “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the modified Terms.

14.3 Notification of Changes

For material changes, we will provide notice through:

• Email to your registered address
• Notice within the Service
• Notice on our website

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3 Informal Resolution

Before filing a claim, you agree to contact us at sales@got-this.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

15.4 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration, to the extent permitted by law.

15.5 Time Limit

Any claim arising from these Terms must be filed within one year after the cause of action arose, or it will be permanently barred.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

16.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us.

16.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, labor disputes, or internet service failures.

16.7 Export Control

You agree to comply with all applicable export and re-export control laws and regulations.

16.8 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to:

16.9 Language

These Terms are written in English. Any translations are provided for convenience only. In the event of conflict, the English version prevails.

17. Contact Information

If you have questions about these Terms, please contact us:

18. Acceptance of Terms